Complaints

Complaints

Complaints

Complaints Policy

Hurst Menopause and Wellness Clinic
 Effective Date: [01May2026]
Last Updated:  [01May2026]
Continuous Improvement
We are committed to providing a high standard of care and service at all times. We value feedback from our patients as an important part of improving our services.
If you have any concerns or are dissatisfied with any aspect of your care or experience, please contact us at info@hurstmenopauseclinic.co.uk
Informal Resolution
Many concerns can be resolved quickly through open discussion. We encourage you to raise any issues with us as soon as possible so we can try to address them promptly and informally.
We will always aim to resolve concerns at the earliest opportunity where appropriate.
Making a Formal Complaint
If your concern cannot be resolved informally, you may make a formal complaint. Complaints should be submitted in writing (by email or post) and include:
  • A clear description of your concern or complaint
  • Relevant dates and details
  • Names of any staff members involved (if known)
Your complaint will be handled by our designated Complaints Manager who is part of Versorium Healthcare. admin@versorium.co.uk
LINK TO VERSORIUM COMPLAINT POLICY
Hurst Menopause and Wellness Clinic
 Effective Date: [01May2026]
Last Updated:  [01May2026]
Continuous Improvement
We are committed to providing a high standard of care and service at all times. We value feedback from our patients as an important part of improving our services.
If you have any concerns or are dissatisfied with any aspect of your care or experience, please contact us at info@hurstmenopauseclinic.co.uk
Informal Resolution
Many concerns can be resolved quickly through open discussion. We encourage you to raise any issues with us as soon as possible so we can try to address them promptly and informally.
We will always aim to resolve concerns at the earliest opportunity where appropriate.
Making a Formal Complaint
If your concern cannot be resolved informally, you may make a formal complaint. Complaints should be submitted in writing (by email or post) and include:
  • A clear description of your concern or complaint
  • Relevant dates and details
  • Names of any staff members involved (if known)
Your complaint will be handled by our designated Complaints Manager who is part of Versorium Healthcare. admin@versorium.co.uk
LINK TO VERSORIUM COMPLAINT POLICY