Terms and Conditions

Terms and Conditions

Terms and Conditions

Hurst Menopause and Wellness Clinic
Effective Date: [16Jul2026]
Last Updated: [16Jul2026]

Important Information

Our services are designed for non-emergency, private healthcare. They are not a substitute for NHS services or your GP.

If you require urgent or emergency medical care, please contact your GP, NHS 111, or dial 999.

By booking an appointment or using our services, you agree to be bound by these Terms and Conditions.

About Us

Hurst Menopause and Wellness Clinic is a private healthcare provider offering consultations and services including, but not limited to:

Menopause consultations
Women’s health assessments
Blood testing (phlebotomy)
Screening services
Follow-up consultations

We aim to provide care in line with best clinical practice and relevant UK guidance.

We operate under Versorium healthcare who are a CQC regulated organisation.

Booking Appointments

Appointments can be booked via our website or by contacting us directly
Upon completion of our secure booking form, you will be asked to provide your payment details.
For consultations, payment is taken in full from your card once your appointment has been completed.
For Blood Panels or additional services, payment will be taken at the Vesorium Clinic during your visit.
A Booking Confirmation email will be sent, which includes:
- Appointment details
- Pre-appointment questionnaires

You must complete all required forms prior to your appointment. Failure to do so may result in cancellation.

We may contact you by email or telephone regarding your appointment.

Eligibility

You must be 18 years or older to use our servicesWe reserve the right to decline appointments where it is not clinically appropriate or safe to proceed
Our clinical indemnity cover requires that patients are resident in the United Kingdom for the duration of their care with us.

GP Restriction:
We are unable to provide services to patients who are registered with Manor NHS GP Practice, Southwick. If this applies to you, please contact us prior to booking and we will aim to guide you towards an alternative provider.

Your Responsibilities

You agree to:

Provide accurate and complete medical information
Inform us of your NHS GP details, where possible, to support continuity of care

Failure to provide accurate or complete information may impact your care and may result in termination of services.

Fees and Payment

All fees are listed on our website and are payable in GBP (£)
Payment must be made in advance unless otherwise agreed
We only accept card payments

Consultation fees cover the clinician’s time and expertise, regardless of outcome.

Cancellation and Rescheduling

We require at least 48 hours notice (Monday to Friday) if you wish to reschedule or cancel your appointment or procedure without charge.

For appointments on a Monday, we must receive notification before 11am on the preceding Thursday.
For cancellations with less than 24 hours notice or if you do not attend your appointment (missed appointment), a cancellation fee of 100% of the appointment charge at the self-pay rate will be charged.
For cancellations with more than 24 hours notice but less than 48 hours notice, a cancellation fee of 50% of the appointment charge at the self-pay rate will be charged.

Please note that most insurers will not cover a cancellation fee so you would be invoiced directly.

Late Attendance

If you are late, your appointment may be shortened
If there is insufficient time to safely complete the consultation, it will be treated as a missed appointment
No refunds will be provided in these circumstances

Medication Reviews & Pharmacy Arrangements

Where clinically appropriate, consultations may include a review of your current medication and relevant recommendations
Medication costs are separate from the consultation fee and payable directly to the pharmacy

We may:

Send relevant clinical documentation electronically to a pharmacy of your choice
Recommend partner pharmacies for dispensing and delivery

Further clinical review outside a booked consultation may incur an additional fee

Third-Party Services

We may refer you to third-party providers such as:

Pharmacies
Laboratories
Diagnostic services

These providers operate under their own terms and conditions. Hurst Menopause and Wellness Clinic is not responsible for their services or outcomes.

Privacy and Data Protection

Your personal data will be handled in accordance with UK data protection laws.

We only use your data to provide safe and effective care
We will not share your information without your consent, unless required by law or for your safety

Please refer to our Privacy Policy for full details.

Complaints

We are committed to providing high-quality care.

Full details are available in our Complaints Policy.

Limitation of Liability

We will provide services with reasonable care and skill.

However:

We are not responsible for outcomes beyond our control
We are not liable for indirect or unforeseen losses
Our total liability will not exceed the amount paid for the relevant services

Nothing in these terms excludes liability for death, personal injury, or legal obligations that cannot be excluded under UK law.

Termination of Services

We may refuse or stop providing services if:

It is not clinically appropriate
You provide false or incomplete information
There is abusive or inappropriate behaviour toward staff
Payment is not received

Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates.

Intellectual property and acceptable use

Unless otherwise stated, all content on this website, including text, graphics, logos, and design, is the property of Hurst Menopause & Wellness Clinic and is protected by applicable copyright laws. Some images, media, and embedded content are provided by third parties and remain the property of their respective owners.

You may access and use this website for personal, non-commercial purposes only. You must not reproduce, distribute, modify, or republish any content without prior written permission from the relevant rights holder.

Use of this website must be lawful and must not infringe the rights of others or restrict or inhibit their use and enjoyment of the site.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Contact Us

Email: info@hurstmenopauseclinic.co.uk
Website: www.hurstmenopauseclinic.co.uk

Acceptance

Terms and Conditions

Terms and Conditions

Terms and Conditions

Terms and Conditions

Hurst Menopause and Wellness Clinic Effective Date: [16Jul2026] Last Updated: [16Jul2026]

Important Information

Our services are designed for non-emergency, private healthcare. They are not a substitute for NHS services or your GP.

If you require urgent or emergency medical care, please contact your GP, NHS 111, or dial 999.

By booking an appointment or using our services, you agree to be bound by these Terms and Conditions.

About Us

Hurst Menopause and Wellness Clinic is a private healthcare provider offering consultations and services including, but not limited to:

Menopause consultations

Women’s health assessments

Blood testing (phlebotomy)

Screening services

Follow-up consultations

We aim to provide care in line with best clinical practice and relevant UK guidance.

We operate under Versorium healthcare who are a CQC regulated organisation.

Booking Appointments

Appointments can be booked via our website or by contacting us directly

Upon completion of our secure booking form, you will be asked to provide your payment details.

For consultations, payment is taken in full from your card once your appointment has been completed.

For Blood Panels or additional services, payment will be taken at the Vesorium Clinic during your visit.

A Booking Confirmation email will be sent, which includes:

Appointment details

Pre-appointment questionnaires

You must complete all required forms prior to your appointment. Failure to do so may result in cancellation.

We may contact you by email or telephone regarding your appointment.

Eligibility

You must be 18 years or older to use our servicesWe reserve the right to decline appointments where it is not clinically appropriate or safe to proceed

Our clinical indemnity cover requires that patients are resident in the United Kingdom for the duration of their care with us.

GP Restriction: We are unable to provide services to patients who are registered with Manor NHS GP Practice, Southwick. If this applies to you, please contact us prior to booking and we will aim to guide you towards an alternative provider.

Your Responsibilities

You agree to:

Provide accurate and complete medical information

Inform us of your NHS GP details, where possible, to support continuity of care

Failure to provide accurate or complete information may impact your care and may result in termination of services.

Fees and Payment

All fees are listed on our website and are payable in GBP (£)

Payment must be made in advance unless otherwise agreed

We only accept card payments

Consultation fees cover the clinician’s time and expertise, regardless of outcome.

Cancellation and Rescheduling

We require at least 48 hours notice (Monday to Friday) if you wish to reschedule or cancel your appointment or procedure without charge.

For appointments on a Monday, we must receive notification before 11am on the preceding Thursday.

For cancellations with less than 24 hours notice or if you do not attend your appointment (missed appointment), a cancellation fee of 100% of the appointment charge at the self-pay rate will be charged.

For cancellations with more than 24 hours notice but less than 48 hours notice, a cancellation fee of 50% of the appointment charge at the self-pay rate will be charged.

Please note that most insurers will not cover a cancellation fee so you would be invoiced directly.

Late Attendance

If you are late, your appointment may be shortened

If there is insufficient time to safely complete the consultation, it will be treated as a missed appointment

No refunds will be provided in these circumstances

Medication Reviews & Pharmacy Arrangements

Where clinically appropriate, consultations may include a review of your current medication and relevant recommendations

Medication costs are separate from the consultation fee and payable directly to the pharmacy

We may:

Send relevant clinical documentation electronically to a pharmacy of your choice

Recommend partner pharmacies for dispensing and delivery

Further clinical review outside a booked consultation may incur an additional fee

Third-Party Services

We may refer you to third-party providers such as:

Pharmacies

Laboratories

Diagnostic services

These providers operate under their own terms and conditions. Hurst Menopause and Wellness Clinic is not responsible for their services or outcomes.

Privacy and Data Protection

Your personal data will be handled in accordance with UK data protection laws.

We only use your data to provide safe and effective care

We will not share your information without your consent, unless required by law or for your safety

Please refer to our Privacy Policy for full details.

Complaints

We are committed to providing high-quality care.

Full details are available in our Complaints Policy.

Limitation of Liability

We will provide services with reasonable care and skill.

However:

We are not responsible for outcomes beyond our control

We are not liable for indirect or unforeseen losses

Our total liability will not exceed the amount paid for the relevant services

Nothing in these terms excludes liability for death, personal injury, or legal obligations that cannot be excluded under UK law.

Hurst Menopause and Wellness Clinic
Effective Date: [16Jul2026]
Last Updated: [16Jul2026]

GP Restriction:
We are unable to provide services to patients who are registered with Manor NHS GP Practice, Southwick. If this applies to you, please contact us prior to booking and we will aim to guide you towards an alternative provider.

Email: info@hurstmenopauseclinic.co.uk
Website: www.hurstmenopauseclinic.co.uk